Terms & Conditions - Topaz Cards Ltd

Last updated: 2025-10-12

About These Terms

These Terms and Conditions govern your use of topaz-cards.co.uk and your purchase of products from Topaz Cards Ltd.

By placing an order, you agree to these terms.

Company Details:

  • Company Name: Topaz Cards Ltd
  • Company Number: 16751520
  • Registered in: England and Wales
  • Contact Email: info@topaz-cards.co.uk

1. Definitions

  • "We", "us", "our" - Topaz Cards Ltd
  • "You", "your" - The customer placing an order
  • "Products" - Sealed Pokemon and Magic: The Gathering trading card products
  • "Website" - topaz-cards.co.uk

2. Products

2.1 Product Descriptions

We make every effort to accurately describe our products. All products are factory-sealed trading card products (booster boxes, elite trainer boxes, theme decks, tins, collections, etc.).

2.2 Product Availability

All orders are subject to product availability. If a product becomes unavailable after you order, we will:

  • Notify you by email
  • Offer a refund or alternative product
  • Process refunds within 14 days

2.3 Product Authenticity

All products are sourced from authorized UK distributors. We guarantee all products are genuine and factory-sealed.

2.4 Sealed Products

Our products are sealed collectibles. Contents vary and may include random cards. We make no guarantee about specific cards contained within sealed products. The nature of sealed trading card products means contents are unknown and random.

3. Pricing

3.1 Prices

  • All prices are in British Pounds (£ GBP)
  • Prices include VAT where applicable (currently not VAT registered)
  • Prices exclude shipping unless stated otherwise
  • We reserve the right to change prices at any time
  • Prices applicable at time of order confirmation

3.2 Pricing Errors

If we discover a pricing error after you've placed an order:

  • We will notify you
  • Give you the option to proceed at correct price or cancel
  • Refund you if you choose to cancel

4. Orders

4.1 Order Process

  1. Add products to basket
  2. Proceed to checkout
  3. Provide delivery and payment information
  4. Review and confirm order
  5. Receive order confirmation email

4.2 Order Acceptance

Your order is not confirmed until we send you an order confirmation email. We reserve the right to refuse any order.

4.3 Order Cancellation by You

You may cancel your order:

  • Before dispatch: Full refund, contact info@topaz-cards.co.uk
  • After dispatch: Subject to our Returns Policy (see section 7)

4.4 Order Cancellation by Us

We may cancel orders if:

  • Product is unavailable
  • Payment fails or is suspected fraudulent
  • Delivery address cannot be verified
  • Order violates these terms

5. Payment

5.1 Payment Methods

We accept:

  • Visa, Mastercard, Maestro
  • American Express
  • Apple Pay, Google Pay
  • Other payment methods shown at checkout

5.2 Payment Processing

Payment is processed by Squarespace Payments (powered by Stripe). Your payment information is handled securely according to PCI-DSS standards.

5.3 Payment Authorization

By providing payment information, you authorize us to charge the total amount shown at checkout (including shipping).

5.4 Failed Payments

If payment fails, we will:

  • Notify you by email
  • Hold your order for 48 hours
  • Cancel the order if payment is not received

6. Delivery

See our separate Shipping & Delivery Policy for full details.

Summary:

  • UK delivery only (England, Scotland, Wales, Northern Ireland)
  • Dispatch within 1-2 business days of order confirmation
  • Tracking provided via email when dispatched
  • Delivery times are estimates, not guarantees (typically 2-4 working days)
  • Delivery failures due to incorrect address or refusal may incur additional charges

7. Returns and Refunds

See our separate Returns & Refunds Policy for full details.

Summary:

  • 14-day cooling-off period for unopened, factory-sealed products
  • No returns on opened/unsealed products (unless faulty)
  • Faulty products can be returned within 30 days
  • Customer pays return postage (unless item is faulty)

8. Consumer Rights (UK)

8.1 Your Statutory Rights

These terms do not affect your statutory rights under UK law, including:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013

You have the right to:

  • Receive goods as described
  • Receive goods of satisfactory quality
  • Cancel within 14 days (for unopened sealed products)
  • Refund or replacement for faulty goods

8.2 Distance Selling

As a distance seller, we comply with the Consumer Contracts Regulations 2013. You have enhanced cancellation rights - see our Returns & Refunds Policy.

9. Limitation of Liability

9.1 Sealed Product Nature

Trading card products contain random assortments. We are not liable for:

  • Specific cards not being present
  • Card values or market prices
  • Disappointment with contents
  • Perceived "bad pulls"

9.2 Our Liability

We are liable for:

  • Products not matching description
  • Defective or damaged products
  • Unsealed or tampered products

We are NOT liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Card value fluctuations

9.3 Maximum Liability

Our maximum liability is limited to the purchase price of the product in question.

9.4 Exceptions

Nothing in these terms limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by UK law

10. Intellectual Property

10.1 Product Trademarks

Pokemon, Magic: The Gathering, and all related trademarks are owned by their respective companies:

  • Pokemon © The Pokémon Company International
  • Magic: The Gathering © Wizards of the Coast LLC

We are an authorized retailer of genuine products.

10.2 Website Content

All content on topaz-cards.co.uk (text, images, logos) is owned by Topaz Cards Ltd or licensed for use. You may not reproduce, distribute, or use our content without permission.

11. Privacy and Data Protection

Your personal information is handled according to our Privacy Policy. Our use of cookies is described in our Cookie Policy. By placing an order, you consent to us processing your data as described in these policies.

12. Communications

12.1 Order Communications

We will send you:

  • Order confirmation emails
  • Shipping notifications
  • Delivery updates
  • Customer service responses

These are essential communications for order fulfillment.

12.2 Marketing Communications

We will only send marketing emails if you opt-in. You can unsubscribe at any time.

13. Prohibited Activities

You may not:

  • Use our website for fraudulent purposes
  • Attempt to circumvent payment systems
  • Resell products claiming they are from us
  • Use automated systems (bots) to purchase products
  • Abuse our returns policy

We reserve the right to refuse service and cancel orders from users who violate these terms.

14. Disputes

14.1 Governing Law

These terms are governed by the laws of England and Wales.

14.2 Jurisdiction

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Alternative Dispute Resolution

If you have a complaint:

  1. Contact us at info@topaz-cards.co.uk
  2. We will attempt to resolve within 14 days
  3. If unresolved, you may use the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

15. Changes to Terms

We may update these terms at any time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of updated terms.

Orders are subject to the terms in effect at the time of order placement.

16. Severability

If any part of these terms is found to be unenforceable, the remaining terms remain in effect.

17. Contact Us

For questions about these terms:

Email: info@topaz-cards.co.uk

Company: Topaz Cards Ltd Company Number: 16751520 Registered in England and Wales